Privacy Policy
Last updated: January 15, 2024
Effective from: January 1, 2023
Definitions
- Personal Data: Any information relating to an identified or identifiable natural person.
- LGPD: General Data Protection Law (Law No. 13.709/2018).
- Data Subject: The person to whom the personal data refers.
- Controller: Person or company responsible for decisions regarding the processing of personal data.
- Processor: Person or company that processes data on behalf of the controller.
1. General Information
This Privacy Policy describes how Jimmy.chat collects, uses, stores, and protects your personal information. We are committed to protecting your privacy and strictly comply with the General Data Protection Law (LGPD).
2. Information We Collect
We collect the following categories of information:
- Registration Information: Name, email, phone, company
- Usage Information: Access logs, pages visited, session time
- Communication Information: Messages exchanged through the platform
- Technical Information: IP address, device type, browser
- Payment Information: Billing data (processed by secure third parties)
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process payments and manage your account
- Send important service communications
- Provide technical support and customer service
- Personalize your experience on the platform
- Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on the following legal bases:
- Contract Performance: To provide the contracted services
- Legitimate Interest: To improve our services and security
- Consent: For marketing communications (when applicable)
- Legal Obligation: To comply with legal and regulatory requirements
5. Information Sharing
We do not sell your personal information. We may share data only in the following situations:
- With third-party service providers (under confidentiality agreements)
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- In case of merger, acquisition, or sale of assets (with prior notice)
6. Data Security
We implement technical and organizational measures to protect your data:
- Data encryption in transit and at rest
- Strict access controls
- Continuous security monitoring
- Regular security audits
- Employee training on data protection
7. Your Rights
According to the LGPD, you have the following rights:
- Access: Request information about the processing of your data
- Correction: Correct incomplete, inaccurate, or outdated data
- Deletion: Request the deletion of unnecessary data
- Portability: Request the transfer of data to another provider
- Objection: Object to data processing in certain situations
- Revocation: Revoke consent at any time
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, except when longer retention is required or permitted by law. After the end of the contractual relationship, the data will be deleted or anonymized, except for legal retention obligations.
10. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the registered email or a notice on our platform. The updated version will take effect on the indicated date.
11. Histórico de Versões
- 15/01/2024: Atualização de linguagem e inclusão de definições.
- 01/01/2023: Publicação inicial da Política de Privacidade.
12. Contato
Para exercer seus direitos ou esclarecer dúvidas sobre esta política, entre em contato:
- Email: privacidade@jimmy.chat